Frequently Asked Questions

What makes Crunch & Dunk biscotti different from regular cookies?
Biscotti are twice‑baked cookies, which gives them their signature crunchy, dunkable texture. Unlike soft or cake‑like cookies, biscotti are intentionally crisp so they hold up beautifully when dipped in coffee, tea, or hot cocoa.

Each batch at Crunch & Dunk Biscotti Co. is mixed, shaped, hand‑cut, and baked twice in a home kitchen to get that just‑right crunch — not rock hard, not crumbly, simply sturdy enough for dunking and still delicious on their own. Our flavors are crafted with balance, texture, and cozy moments in mind.

Because biscotti travel well, they’re perfect for gifting, stocking your coffee bar, sharing with loved ones, or keeping in the pantry for a treat that lasts longer than a day or two.

How should I store my biscotti, and how long do they stay fresh?
Store biscotti in an airtight container at room temperature and away from humidity. They’re best enjoyed within 7–10 days, though many customers find they last even longer when stored properly.

If they soften in humid weather, refresh them in a low oven for a few minutes to bring back the crunch.

You can also freeze biscotti for up to a few months. Let them thaw inside the container to avoid condensation.

How does ordering work from a home‑based biscotti bakery?
Everything is baked fresh to order in small batches, so I follow a weekly pre‑order system.

1. Check the current menu & preorder window
   Available flavors and dates are posted on the website and social media.

2. Place your order online
   Choose your flavor(s), box size, and any special notes.
   Payment is completed right at checkout through a secure Square form.

3. Pickup or Delivery
   Pickup/Delivery is available on Saturdays.
   Delivery is available within 5 mile radius of Pierre South Dakota.
   Once you check out, your order is instantly added to the week’s bake schedule.

4. Preorder Capacity
   Preorders may close early if the weekly schedule fills up — baking in small batches means quality comes first.

All biscotti follow South Dakota cottage food rules and labeling requirements.

Do you have a deadline for preorders?
Yes!

Pickup/Delivery Orders:
Place your order by Thursday at 6 PM for Saturday pickup or delivery.

Preorder windows may occasionally shift based on events or baking schedule. Updates will always be shared on the website and social media.

What happens if I order after the deadline?
Orders placed after the cutoff automatically move to the next week’s schedule.

Do you offer sampler packs or mix‑and‑match boxes?
Yes! Mix‑and‑match boxes are great for trying several flavors at once. Ask me and I be happy to put one together for you.

Are all flavors available all the time?
No. I offer year‑round favorites plus rotating seasonal and holiday flavors.

Are menu flavors subject to change?
Yes — availability can shift based on season, holidays, and ingredients.

Do you offer pickup?
Yes — Saturday pickups by appointment only.

Do you ship?
Not at this time.

What forms of payment do you accept?
Payment is completed during checkout through a secure Square payment form.
Digital payments only — no cash or checks for preorder pickup or shipping.

Is there a minimum order?
Biscotti are sold in boxes of 6 or 12.
Larger quantities or event trays may have separate minimums.

What if I forget to pick up my order?
If a pickup is missed, I may be able to reschedule later the same day. Otherwise, the order is forfeited with no refund because it has already been baked.

Can I change my flavor after ordering?
Flavors can only be changed before checkout.
After payment, changes are usually not possible since your bake day is already scheduled.

What if I need an order for a specific date?
Let me know when you place your order, and I’ll do my best to match the date or offer the closest option available.

How far in advance should I place my order?
As early as possible — especially for gifts, events, holidays, or larger quantities.

Can I request a custom flavor or special order?
Yes! Custom flavors, gift sets, and larger event orders may be available depending on timing and ingredients.

Do you attend fairs and events?
Yes — some weekends are reserved for markets, fairs, and special pop‑ups. Dates are announced first through email and social media.

Do you offer corporate or client gifting?
Absolutely. Biscotti boxes make thoughtful, professional gifts for clients and teams.

Do you offer bulk discounts?
Depending on size and timing, discounts may be available for larger event or gift orders.

Do your biscotti contain nuts?
Many flavors contain nuts, and all biscotti are made in a kitchen that also handles nuts. Please reach out if you have allergy concerns.

Do you have a phone number?
Yes — you can call or text: 605‑223‑0115

Still have a question?
Reach out anytime — I’m always happy to help!